Terms of Usage

01.Acceptance of Terms

By creating an account or otherwise using Fledio, you agree to these Terms of Usage.

If you are using Fledio on behalf of a company, you confirm that you are authorised to bind that company to these Terms of Usage. If you do not agree, please do not use the platform.

02.Eligibility & Accounts

You need a valid account and must meet our age requirements to use Fledio.

• Age. Creators must be at least 16 years old. Fledio is not intended for anyone under 13.
• Accurate info. Provide true, current details and keep your profile up to date.
• Security. You are responsible for safeguarding your password and all activity under your account.
• One role per account. Accounts are registered as a brand or a creator and may not be shared or sold.

03.The Platform & Campaigns

Fledio connects brands with creators to run marketing campaigns. We facilitate; we are not a party to your agreements.

• Briefs & applications. Brands post campaign briefs; creators apply or are invited to collaborate.
• Deliverables. Creators agree to produce content as described in each accepted brief, on time and to spec.
• Approvals. Brands review submissions; payouts are released once deliverables are approved.
• No guarantee. We do not guarantee campaign results, reach, conversions or that any application is accepted.

04.Tokens, Payments & Payouts

Fledio uses a token-based wallet for campaign spend and creator earnings.

• Tokens. Brands purchase tokens to fund campaigns; creators earn tokens for approved deliverables.
• Conversion. Tokens convert to PKR at the current platform rate at the time of payout.
• Fees. Fledio may charge a service fee on transactions, disclosed before you confirm.
• Withdrawals. Creator payouts are processed to verified payout details, subject to review and tax records.
• Refunds. Unused token balances and disputes are handled case-by-case under our refund policy.

05.Content & Intellectual Property

You own what you create — but you grant the licences needed to run campaigns.

• Creator ownership. Creators retain ownership of original content unless a brief assigns rights to the brand.
• Campaign licence. By submitting content, you grant the brand the usage rights stated in the brief, plus Fledio a licence to display it on the platform.
• Fledio brand. The Fledio name, logo and platform are our property and may not be used without permission.
• Feedback. Ideas or feedback you share with us may be used to improve Fledio without obligation.

06.Acceptable Use

Keep the platform safe, honest and lawful for everyone.

• No fraud. Do not fake metrics, engagement, identity or deliverables.
• No harmful content. No illegal, hateful, infringing, misleading or adult content.
• No abuse. Do not scrape, hack, overload, or reverse-engineer the platform.
• Off-platform deals. Do not circumvent Fledio to avoid fees on campaigns introduced through the platform.

07.Third-Party Services & APIs

Fledio integrates with third-party platforms such as Instagram and Facebook (Meta), TikTok, YouTube (Google) and payment providers.

When you connect a third-party account, you also agree to and must comply with that provider's terms, including the Meta Platform Terms, the TikTok Developer / Login Kit terms, and the Google / YouTube API Services Terms of Service. We access only the data you authorise and use it solely to operate Fledio's features. We are not responsible for third-party services, and their availability may change without notice. You can disconnect a connected account at any time from your Fledio settings or by revoking access in the provider's own settings.

08.Suspension & Termination

We may suspend or close accounts that break these Terms of Usage or put users at risk.

You may close your account at any time from settings or via the Data Deletion page. We may suspend access for violations, fraud or legal reasons. Obligations relating to payments, content licences and liability survive termination.

09.Disclaimers & Liability

Fledio is provided “as is” and our liability is limited to the extent allowed by law.

We do not warrant uninterrupted or error-free service. To the maximum extent permitted by law, Fledio is not liable for indirect or consequential losses, and our total liability is capped at the fees you paid us in the prior 12 months.

10.Governing Law & Disputes

These Terms of Usage are governed by the laws of Pakistan.

Disputes will first be addressed in good faith between the parties. If unresolved, they are subject to the exclusive jurisdiction of the courts of Pakistan, unless local law requires otherwise.

11.Changes to These Terms

We will let you know before we make material changes.

Material changes are announced by email and an in-app banner at least 14 days before they take effect. Continued use after changes take effect means you accept the updated Terms of Usage.

12.Contact Us

Questions about these Terms of Usage reach a human, not a bot.

Email legal@fledio.com or use the form on our Contact page. We reply within 5 working days.