Legal · Privacy

Your data, handled with care.

No dark patterns. No selling your data. Just the plain-English version of how Fledio collects, uses and protects information from brands and creators.

Last updated · May 25, 2026Effective worldwideDelete my data
Encrypted
TLS + AES-256
No selling
Never. Period.
You own it
Export or delete any time
Audited
Quarterly reviews
SECTION 01

Information We Collect

We only collect what we need to run the platform and connect brands with creators.

  • Account info
    Name, email, phone, password (hashed), and role (brand or creator).
  • Business / profile info
    Brand name, HQ city, industry, logo — or creator handles, niches, languages and content samples.
  • Social connections
    Public metrics (followers, views, engagement) from Instagram, TikTok, YouTube when you connect those accounts.
  • Campaign & wallet data
    Briefs, applications, deliverables, ratings, tokens spent or earned, and payout records.
  • Technical data
    IP address, device, browser, language, and pages visited — used for security and analytics.
SECTION 02

How We Use Your Information

Your data powers the matching engine, payouts and trust signals — nothing more.

  • Operate the platform
    Authenticate you, render dashboards, run campaigns, deliver notifications.
  • Match brands & creators
    Recommend creators based on niche, tier and engagement; surface opportunities to creators.
  • Trust & safety
    Verify identity, detect fraud, enforce community guidelines and review reported content.
  • Communications
    Transactional emails (approval, payouts, OTPs), and product updates you can opt out of.
  • Improvement
    Aggregated analytics to fix bugs, ship features and benchmark performance.
SECTION 03

Data Sharing

We do not sell your personal data. We share it only when strictly necessary.

  • Other users
    Brands see creator profiles they have matched with; creators see brand briefs they applied to.
  • Service providers
    Hosting (Supabase, Cloudflare), email (Resend), WhatsApp OTP (Meta), analytics — all bound by data-processing terms.
  • Legal
    When required by court order, regulator request, or to protect users' safety.
  • Business transfers
    If Fledio is acquired, your data transfers under the same privacy commitments.
SECTION 04

Your Rights

You stay in control of your data at all times.

  • Access
    Download a copy of your profile and campaign history.
  • Correct
    Edit profile, social handles, payout details from your dashboard.
  • Delete
    Request full deletion via the Data Deletion page or email privacy@fledio.com.
  • Object & restrict
    Opt out of marketing emails, disconnect social accounts, pause your profile.
  • Portability
    Export your data in machine-readable format on request.
SECTION 05

Cookies & Tracking

We use a small number of cookies — no third-party ad trackers.

  • Essential
    Session tokens that keep you signed in. Cannot be disabled.
  • Preference
    Theme, language and onboarding progress.
  • Analytics
    Anonymous page-view and feature-use counts. Disable any time in your browser.
SECTION 06

Security

Security is built into every layer of the platform.

  • Encryption
    TLS in transit, AES-256 at rest. Passwords hashed with bcrypt.
  • Access controls
    Row-level security on the database; principle of least privilege for staff.
  • Audits
    Regular vulnerability scans and dependency reviews.
  • Incident response
    We notify affected users within 72 hours of confirming a material breach.
SECTION 07

Children's Privacy

Fledio is not intended for anyone under 13. Creators must be 16+ to sign up.

If we discover that we have collected data from a child under 13, we delete it immediately. Parents can contact privacy@fledio.com to request removal.
SECTION 08

International Transfers

Your data may be stored in Pakistan, the EU or the United States.

We rely on standard contractual clauses and our service providers' adequacy decisions to keep transfers lawful.
SECTION 09

Changes to This Policy

We will tell you before we change anything that matters.

Material changes are announced by email and an in-app banner at least 14 days before they take effect. Minor edits (typos, formatting) are made silently with the updated date at the top of this page.
SECTION 10

Contact Us

Privacy questions go straight to a human, not a bot.

Email privacy@fledio.com or use the form on our Contact page. We reply within 5 working days.

Want to know more, or delete your account?

We keep things simple. Email us with any privacy question, or use the one-click data deletion request below.